For several years WTC Rotterdam has been in the midst of a large-scale renovation project aimed at upgrading and retrofitting the building. Given all the requirements surrounding a listed property like this one, the project posed a tremendous challenge. Now, as work gradually nears completion, the beautiful results are becoming visible throughout the building. Linda Driessen recently started as senior hospitality manager at WTC Rotterdam and is excited to start working with tenants, visitors and external users to continuously shape a pleasant working environment here.
The monumental building occupies a prime downtown location on the Coolsingel where no one visiting the city centre can miss it. Outside, the sleek new escalators immediate – ly lure you into the central lobby, conceived as a splendid gathering space. As the works draw to a close, building users are all looking forward to an even more pleasant and efficient environment in the years ahead. Four months ago, Linda leapt at the opportunity when the post of senior hospitality manager opened up. “In 2017 I had my first en – counter with real estate and with that the whole world of tenants, stakeholders and property owners. From there I rolled into real estate facilities management. This job at WTC Rotterdam could have been made for me. It brings together all the things I love: hospitality, real estate, commerce and working with a team on location and alongside tenants.” According to Linda, high-end service is a big part of what makes or breaks a pleasant working environment.
What started with a switchboard, office fruit delivery and a coffee cart has expanded over the years into an extensive package of services. “The company restaurant The Hub opened in April. The Hub serves lovely salads, sandwiches and poké bowls and has a clear vision on healthy eating. Our tenants are really enthusiastic about our new restaurant as well as the sport facilities at Vondelgym, where they get a discount and can even join outdoor training with Arie Boomsma on our very own WTC steps. Not to mention, our reception area has become the heart of the central lobby.” Tenant meetings are being organized several times a year to discuss WTC services, events and programming. “As hospitality manager, I’m very involved with all our partners and in direct contact with our tenants. We listen closely to all the key feedback we get. Our focus is to always provide a full-service package for our tenants with an amazing team of professionals on-location.”
HIGH SERVICE LEVEL
All told, WTC Rotterdam’s tenants employ around 2,000 people. So, it makes sense that some facilities have been designed primarily for and offer privileges to WTC tenants. “However, Postillion Hotel, the congress hall, Art Gallery, brasserie Jules and other amenities on the ground floor naturally cater to outside visitors as well.’’ A wide range of amenities will also make the building more vibrant and sustainable. “I am looking forward to work together with my team to take WTC events and activities to a higher level, especially using all the new facilities.”